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Solutions for Call Center

Build a call center
directly from the cloud

Overcome all business challenges and achieve your goals with a cloud contact centre.

Simplify your call center setup

Start making calls today with an easy-to-setup call center. No need to struggle with day-to-day changes like adding agents, adjusting schedules, or editing flows.

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Work efficiently as a team

Use interactive call-flow builder to apply simple/complicated inbound calls logic using IVR, call routing, business hours, skill sets, team supervisors, call queues, ring groups, and more.

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Gain real-time perspective

Gain visibility into call center performance using real-time insights of live calls. Measure your call center performance using various KPIs.

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Enjoy reliable systems

Not all cloud solutions are built on an architecture that allows for failover and immediate scalability. TalkChief handles increased interaction loads with ease.

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Key features for sales

Toll-Free Numbers

Quickly set up toll-free numbers and be local to your customers, wherever you are.

International Numbers

Based in Washington but selling in London? No problem! Get local numbers in 100+ countries.

Business Hours

Define business hours to confirm when each of your numbers are available to receive calls.

Voicemail

Create customized greeting messages so no inbound calls remain unanswered even outside of your business hours

Call Routing

Direct calls to the right teammates every time by customizing distribution and ring rules.

Extensions

Make every team member easily accessible and route calls seamlessly with a personalized three-digit extension.

Blacklist Numbers

Focus more on what matters the most. Cut through the noise by blocking spam callers and bots.

Virtual call center

Reach customers around the globe and in various time zones with an easy-to-use virtual call center.

Warm Transfer

Improve the caller experience by quickly discussing among teammates before transferring a live call.

Dynamic Caller ID (Random)

Assign a dynamic random Caller ID when your members call, selected randomly from your team pool numbers.

Number Spam Protection

Preserve your business reputation by monitoring your number spam score. Replace high spam score numbers with a single click.

Real-Time Modifications

Manage your calls and change settings in real-time with just a few clicks - from adding new users to including new numbers.

Call Queuing

Enhance the customer’s experience on hold while they wait for the next available agent.

Ring Groups

Route calls to teams grouped by location, language, skill, or any other trait you’d like.

Parallel Calls

Handle multiple customer queries while putting one call on hold and starting another with a third-party.

Unlimited Concurrent Calls

Handle as many inbound and outbound calls as you like, all at the same time - on the same phone number.

Queue Callback

Free up your callers' time by allowing them to receive your outbound reply without having to wait on the line.

Time-Based Routing

Set working hours to make sure calls are routed only to available agents.

Skill-Based Routing

Automatically route inbound calls to specific agents based on their fit and skills required by the caller.

Call Recording

Unlimited call recordings to help you manage compliance and performance. Each conversation is secured in the cloud.

Team Supervisors

Boost team efficiency and performance by creating teams and assigning supervisors.

Desktop Notifications

Receive automatic notification of every incoming call right on your screen. Start a conversation by clicking on the banner.

Ring on Speakers

Never miss a call by ensuring all incoming calls ring loudly in your workplace.

Forward-to-Phone

Not in the office? No problem! Receive calls on the go by forwarding calls to your mobile device.

Custom Filters

No need to sift through extensive call logs. Quickly find the exact conversation you’re looking for via custom filters.

CRM Integrations

Keep all conversations connected by integrating with your CRM, Helpdesk, and other collaboration tools.

Call Center Analytics

Monitor and track all your call center metrics like wait time, missed call rate, and call volume in one place.

Live Feed

Track your call center activities in real-time. Always have updated data on inbound calls and agent productivity at your fingertips.

Call Monitoring

Monitor live calls to speed up employee training and improve call quality assurance.

Call Whispering

Provide timely advice to teammates by secretly speaking while they are on a live call.

Interactive BI Dashboards

Track relevant KPIs to make key decisions in real-time and increase call center efficiency and customer satisfaction.

Comprehensive Call reports

Track every inbound and outbound call using our comprehensive call reports.

Custom Reports on demand

Keep your finger on the pulse of your business with custom call reports on demand.
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All Solutions

Sales

For Sales

Cut down on lost sales opportunities. Increase response rates and close more deals as your call pick-up rates increase with Dynamic Caller ID.

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Globe

For Remote Teams

Connect all your branches with free calls. Keep your remote teams on the same page and work seamlessly as if you're all in one office.

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Call Center

For Call Center

Get your team up to speed in no time. View and manage your calls in real-time with live activities. Get all the features you need to build a call center, direct from the cloud.

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Non-Profit

For Non-Profits

Keep hope alive and do more with less. Increase your response rates while saving cost and time. Get a 50% discount on all features.

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Startup

For Startups

Enjoy the flexibility your startup needs to grow. With an easy-to-use setup, start making and receiving calls today. Get a 50% discount on all features.

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Support

For Support

Delight your customers with personalized support and handle all your calls as a team. Monitorall calls via Team Supervisor.

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