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Streaming data in real time is a powerful tool, it empowers your Supervisors with real time data about calls and queues status, agent performance, customers and agents interactions, leading to help you make decisions to optimise and improve.
Keep yourself always informed about all metrics of your cloud based call center, gain the power of being proactive and make decisions that have fast impact. This includes operations KPIs, customer metrics and waiting time analysis.
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Empower yourself with data
Proactivity
Be 3 steps ahead, and make decisions based on data, allowing you to be more efficient and stop wasting time on errors.
Real time monitoring
Having instant visibility to you and your Supervisors allowing you to make changes, optimise processes and all needed adjustments based on your business needs.
Coaching and Training
Seeing and observing live fed data, enables your Supervisors to provide immediate coaching and guidance.
TRUSTED BY 1000+ COMPANIES
Seamlessly Integrated with Your Favorite Tools
Talkchief stands out as the top voice app ecosystem, perfectly complementing your essential tools and processes
