Your calls transcribed, scored and understood.

AI call transcription turns a recorded phone call into text automatically, split by speaker and time-stamped. TalkChief also labels every transcribed call with sentiment, intent and resolution, and can write an AI summary with key points and action items (automatically for escalated calls, in one click for others), so a supervisor can understand the call without listening to it.

Once an admin turns it on for the company, selected teams or selected members, TalkChief transcribes their recorded inbound, outbound and queue calls automatically. Admins choose the call types and a minimum call length; shorter calls are skipped and never charged. Internal calls between members are never transcribed, and calls made before it was turned on are not processed.

Escalated calls get their summary automatically, so it is ready when a supervisor opens the alert. For any other transcribed call, a summary is generated with one click in a few seconds and then kept with the call.

English, Arabic, Italian, French and Spanish, among other supported languages. Language is detected automatically, including calls that switch language mid-sentence. Summaries are written in the language of the call, right-to-left languages display right-to-left, and labels such as intent and sentiment follow each user’s interface language.

The AI Call Intelligence add-on is $10 per member per month, or $120 per member per year on yearly plans, and includes 1,500 transcription minutes per member each month. Minutes beyond that cost $0.01 per minute from the company wallet. The first month’s fee is prorated from the day it is turned on, and the full 1,500 minutes apply immediately. Escalations, AI insights and Deep Insights are included at no extra cost.

The add-on is available on the Growth and Professional plans. An admin enables it in Settings → AI transcription for the whole company, selected teams or selected members.

A call is flagged when, for example, the customer asks for a manager, threatens legal or public action or is very upset, when the member is rude or dismissive, or when a complaint, cancellation or repeat contact ends unresolved. Each escalated call gets a High, Medium or Low severity, its reasons and the line where it happened. Low covers calls worth a look but rarely urgent, such as an upset customer whose issue was resolved. Escalation detection is switched on for the whole company or per team.

Yes. Describe one thing that can be heard in a call, in any language, such as a customer asking for a refund, and choose its severity, who must say it and whether it applies to the whole company or one team. TalkChief rewrites it as one clear condition, checks it on examples that should and should not match, and lets you test it on your own recent calls before you activate it. Up to 10 rules can be active at once, and they apply to calls processed after activation.

Each admin or supervisor chooses email alerts per team and a minimum severity: High only, High and medium, or all including Low. By default, supervisors get emails for High escalations on their teams. Escalations can also post to a CoWork channel, with the call summary, so the whole team sees them. Customer numbers show only the last 4 digits unless you choose otherwise. Handled calls are acknowledged with an optional note and move to the Acknowledged tab.

Deep Insights connects what customers talk about across your calls: why they call, which issues and products come up and how those calls end, which competitors are mentioned and how often those calls carry churn risk, and which customers call back about the same problems. The same issue said in different words or another language is grouped under one label. Repeat callers are shown as Caller #1, Caller #2 and so on, never by phone number.

No. Deep Insights is included with AI transcription at no extra cost. It appears for admins and supervisors once AI transcription is on for the company, a team or a member.

Keyword search finds the exact words. Semantic search also finds calls that mean the same thing in other words or another language, so a search for “buy” also returns calls where the customer said “purchase” or “order”. Exact-word matches are listed first, followed by calls marked “Similar meaning”.

Admins see their whole company and supervisors see their own teams. Agents do not have access to transcripts, escalations, call search, AI insights or Deep Insights.

Yes. Developers can also send a recording to the AI Transcription API and receive a diarized, per-speaker transcript, billed at $0.015 per minute with a one-minute minimum, then per second.