AI Call Intelligence

Your calls transcribed, scored and understood.

TalkChief transcribes your team's calls automatically, labels sentiment and intent on each transcribed call, summarises them in one click and alerts supervisors when a customer needs attention — in Arabic, Hebrew and English.

Start a free trial →Book a demo
$10 per member / month1,500 minutes includedArabic, Hebrew and English
A TalkChief call transcript with speaker bubbles, sentiment, intent and resolution labels, next to an AI summary with key points and action items
AutomaticInbound, outbound and queue calls, with no button to press
Scored for youSentiment, intent and resolution on each transcribed call
AR · HE · ENPlus mixed-language calls, detected automatically
1,500 minIncluded per member every month
What you get

Conversation intelligence your supervisors will actually use.

Listening to recordings doesn’t scale. TalkChief reads the calls you choose to transcribe and brings the ones that matter to the top.

Product illustrations use fictional companies, people and figures.

Transcripts & summaries

Understand a call without replaying it.

Every eligible recorded call becomes a speaker-by-speaker conversation with timestamps you can click to jump the recording. One click adds an AI summary with key points and action items, written in the language of the call — escalated calls get theirs automatically.

  • Sentiment, intent and resolution labelled on each transcribed call
  • Member and customer on separate sides, easy to scan
  • Opens straight from the call reports your team already uses
Call transcript with an AI summary, key points and action items
Escalations inbox with a high-severity call, its reasons, the customer’s exact words and an email alert
Escalation alerts

Know which calls need a supervisor — before the customer calls back.

TalkChief flags calls where a customer asked for a manager, threatened action or was very upset, or where a complaint or cancellation was left unresolved. Each one gets a High or Medium severity, the reasons, and the exact line that triggered it.

  • Escalations inbox with Open and Acknowledged tabs
  • Optional email alert the moment a call is escalated
  • Escalation badges right in the call reports
AI insights dashboard

See how every team and member is really doing.

Customer sentiment over time, why customers call, resolution and escalation rates, and a member scorecard, taken from the calls themselves rather than after-call forms nobody fills in.

  • Filter by team, member and date range
  • Spot who needs coaching, and who the rest of the team can learn from
  • See when problems happen with a day-and-hour heatmap
AI insights dashboard showing calls analysed, sentiment, resolution and escalation rates, reasons for calling and a member scorecard (illustrative figures)
Call search for the word buy that also finds calls saying purchase, order and the Hebrew word for purchase
Semantic call search

Search what customers meant, not just what they said.

Search “buy” and find the calls where a customer said purchase or order, or asked for a quote — in any of your languages. Exact matches come first, then calls with the same meaning, each linked to the moment it was said.

  • Filter by date, team, member and who said it
  • One click opens the transcript at the matching line
Built for the region

Arabic, Hebrew and English — even in the same sentence.

Language is detected automatically, so mixed-language calls are transcribed without any setup. Summaries stay in the language of the call, right-to-left languages read right-to-left, and labels follow each user’s interface language.

  • No per-call language setting to manage
  • The same insights for every language your team speaks
The same call transcript view in English, Hebrew and Arabic, with right-to-left layouts
How it works

Turn it on in Settings. Nothing to install.

Turn it on

An admin enables AI transcription for the company, chosen teams or individual members.

Choose the calls

Pick inbound, outbound and queue calls and a minimum length. Internal calls are never included.

Calls are processed

Recorded calls are transcribed and scored automatically after they end.

Act on it

Supervisors get escalation alerts, dashboards, summaries and search across their teams.

Pricing

One simple add-on. Everything included.

$10per member / month

Same price on monthly and yearly billing. Available on the Growth and Professional plans.

Start a free trial →See plans
  • 1,500 transcription minutes per member every month
  • AI summaries, key points and action items
  • Sentiment, intent and resolution on each transcribed call
  • Escalation alerts with severity and email notifications
  • AI insights dashboard and member scorecard
  • Semantic call search across languages
  • Extra minutes $0.01 each; the first month’s fee is prorated
Compare

How TalkChief AI compares with Aircall and RingCentral.

Based on each vendor’s public pricing page. Check with the vendor for your region and current packaging.

CapabilityTalkChiefAircallRingCentral
Where AI call summaries come from$10 / member / month add-on on the Growth or Professional planProfessional plan (“AI call summary and conversation intelligence”)Conversational Intelligence add-on
Published priceGrowth plan $15 / member / month (monthly) + $10 add-onProfessional $50 / license / month, 3-license minimumAdd-on “starts at $60”, on top of a RingEX plan (from $20 / user / month billed annually)
Transcription minutes1,500 per member / month included, then $0.01 / minCall recordings and AI transcripts listed from EssentialsDepends on plan and add-on
Escalation alerts with severity and the exact line✓ High / Medium, reasons, email alertNot listed on the pricing pageNot listed on the pricing page
Search calls by meaning✓ Across languagesNot listed on the pricing pageNot listed on the pricing page
Arabic and Hebrew, including mixed-language calls✓ Auto-detected, right-to-left interfaceConfirm with the vendorConfirm with the vendor

Last reviewed September 28, 2026. Sources: Aircall pricing, RingCentral pricing. Prices in USD. All trademarks belong to their respective owners. See also TalkChief vs Aircall and TalkChief vs RingCentral.

FAQ

AI call transcription FAQs.

What is AI call transcription?
AI call transcription turns a recorded phone call into text automatically, split by speaker and time-stamped. TalkChief also labels every transcribed call with sentiment, intent and resolution, and can write an AI summary with key points and action items (automatically for escalated calls, in one click for others), so a supervisor can understand the call without listening to it.
Which calls are transcribed?
Once an admin turns it on for the company, selected teams or selected members, TalkChief transcribes their recorded inbound, outbound and queue calls automatically. Admins choose the call types and a minimum call length; shorter calls are skipped and never charged. Internal calls between members are never transcribed, and calls made before it was turned on are not processed.
Are AI summaries created for every call?
Escalated calls get their summary automatically, so it is ready when a supervisor opens the alert. For any other transcribed call, a summary is generated with one click in a few seconds and then kept with the call.
Does it work for Arabic and Hebrew calls?
Yes. Language is detected automatically, including calls that switch between Arabic, Hebrew and English mid-sentence. Summaries are written in the language of the call, right-to-left languages display right-to-left, and labels such as intent and sentiment follow each user’s interface language.
How much does AI call transcription cost?
The AI Call Intelligence add-on is $10 per member per month and includes 1,500 transcription minutes per member each month. Minutes beyond that cost $0.01 per minute from the company wallet. The first month’s fee is prorated from the day it is turned on, and the full 1,500 minutes apply immediately.
Which plans can use it?
The add-on is available on the Growth and Professional plans. An admin enables it in Settings → AI transcription for the whole company, selected teams or selected members.
What counts as an escalation?
A call is escalated when the customer asks for a manager, threatens legal or public action or is very upset, when the member is rude, or when a complaint, cancellation or repeat contact ends unresolved. Each escalation has a High or Medium severity, the reasons, and the exact line in the call. Calls that contain only an automated message are never escalated.
How is semantic search different from keyword search?
Keyword search finds the exact words. Semantic search also finds calls that mean the same thing in other words or another language, so a search for “buy” also returns calls where the customer said “purchase” or “order”. Exact-word matches are listed first, followed by calls marked “Similar meaning”.
Who can see transcripts and escalations?
Admins see their whole company and supervisors see the teams they supervise. Other members do not have access to the escalations inbox, call search or company-wide insights.
Is there an API?
Yes. Developers can also send a recording to the AI Transcription API and receive a diarized, per-speaker transcript, billed at $0.025 per minute with a one-minute minimum, then per second.
Go further

See how transcription fits into routing, supervision and reporting, and where people stay accountable for the outcome.

AI call center guide

Plan practical AI-assisted call-center workflows.

Where transcription, summaries and escalation alerts help, and where a person should review before acting.

Read the decision guide →Contact center

Queues, IVR, routing and live monitoring.

The contact-center features that AI Call Intelligence builds on.

Explore contact center →Developers

AI Transcription API.

Send a recording and receive a diarized, per-speaker transcript: $0.025 per minute, one-minute minimum, then prorated per second.

View the API →