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Call Center Analytics
TalkChief cloud based telephony system provides you with powerful insights, allowing you and your Supervisors to analyse metrics, detect areas of improvement and adjust accordingly.
Leverage this feature to gain access to great insights from your cloud based business phone system. Allowing you to analyse, and providing data driven decision making capabilities.
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Data driven optimisation
Continuous improvement of performance
With Phone system analytics, you can always improve your processes and team performance based on data.
Detecting root causes
Get your hands on repetitive requests or issues, solve issues that are related to core problems, to reduce complaints and increase customer satisfaction. This can be achieved with talkChief Insights and reporting.
Planning
With crunched data and insights, you will be able to learn what is best for your team, plan accordingly, apply best practices, and even predict peak hours and assign resources accordingly.
TRUSTED BY 1000+ COMPANIES
Seamlessly Integrated with Your Favorite Tools
Talkchief stands out as the top voice app ecosystem, perfectly complementing your essential tools and processes
