Call Queues, Routing & IVR
Build visual call flows and use skill-based or time-based routing to connect each caller with the right team.
AI-powered unified communications
One unifiedcommunicationsplatform for every team.
Bring team messaging, meetings, business phone, contact-center workflows, analytics, and multilingual AI into one workspace — so your team can collaborate and serve customers without switching tools.
Messaging & meetingsPhone & contact centerAnalytics & AI
Cowork · WebFIRST-PARTY
✦
AI-assisted summary ready
Review 2 suggested action items
Conference active08:42
ONE WORKSPACEMessaging, meetings & callsNUMBER AVAILABILITY90+ countries · qualified per marketMULTILINGUAL AIArabic · Hebrew · EnglishPLANS FROM$8/member/month · billed annually
One connected workflow
Connect team conversation to the intended customer outcome, with context carried through the workflow.
TalkChief brings team collaboration, customer calling, and eligible conversation intelligence into one SaaS workspace, with capability determined by plan and configuration.
Work together
Team conversation stays connected to the work.
Channels, direct messages, meetings, and business calls share one workspace, so approved context can move with the team instead of being split between apps.
- ✓Spaces, threads, and direct messages
- ✓Meetings and shared call context
- ✓Native desktop and mobile apps, plus web access
Reach customers
Start business calls with available customer context.
Give teams one professional calling experience across desk and mobile workflows, with business identity and conversation history close at hand.
- ✓Business numbers and caller identity
- ✓Click-to-dial and shared call history
- ✓Inbound and outbound calling workflows
Serve as one team
Route, answer, and coach as one operation.
Configured queues, IVR, routing, live monitoring, and coaching can give customer-facing teams a shared operating view across the call journey.
- ✓Skill-based and time-based routing
- ✓Visual call flows and queue visibility
- ✓Live monitoring, coaching, and recording
Turn talk into action
Turn eligible conversation data into a clearer next action.
Communications analytics, multilingual transcripts, summaries, and proposed action items can make activity and follow-up visible to authorized teams, depending on plan and configuration.
- ✓Inbound, outbound, queue, and billing dashboards
- ✓Arabic, Hebrew, and English transcription
- ✓Reviewable summaries and proposed actions in supported Cowork workflows
Contact Center
Business phone and contact center workflows, together.
Manage everyday business calling and structured customer-service workflows from the same platform, with routing, caller identity, live coaching, and shared context.
Contact center · Live operations
Workspace onlineACTIVE CUSTOMER CALLNorthstar LogisticsCustomer care · +XX ··· ··· ····
03:48CALL JOURNEY
1Inbound→2Language IVR→3Skills route→4Noor Ali
N
CUSTOMER CONTEXTRenewal · Q3
Previous call and account notes are available to the agent.
M
ListenWhisperCoachSUPERVISOR VIEWMaya can monitor or coach this call.
Human-Operated Power Dialer & Click-to-Dial
Work through planned call lists while a person starts each customer call. TalkChief does not provide automatic or predictive dialing.
Dynamic Caller ID & Spam Protection
Present an appropriate business number and support number reputation across outbound workflows.
Monitoring, Coaching & Recording
Support agents during live calls and keep recordings and voicemail available according to your plan.
Analytics & Billing
Analytics for understanding how configured teams and call flows operate.
Use available dashboards to review inbound and outbound activity, answer patterns, queues, and communication costs. Reporting depth depends on plan and configuration.
Outbound DashboardThis MonthAll TeamsExport ↧
Total Outbound Calls
1,284
▲ 12% vs June
Answer Rate
68.4%
▲ 4.2 pts
Avg Call Duration
4:12
▲ 0:38
Total Talk Time
89:36:12
▼ 3% vs June
Outbound volume over timeAnsweredMissed
Calls by hour & day
08:0011:0014:0017:0019:00
Calls per member
Cost this month
Calls $234.10Numbers $122.00AI minutes $55.90
AI + connected workflows
From conversation to action, with a clearer path.
Turn Arabic, Hebrew, and English conversations into searchable context, clear follow-up, and insight that can move between TalkChief, Cowork, your CRM, and your own tools.
02:48 / 07:24
AGENT
Good afternoon. Calling about your renewal — do you have two minutes?
CUSTOMER
أهلاً، نعم تفضل — كنا ننتظر اتصالكم بخصوص التجديد.
AGENT
Great — we will keep the same 12 business numbers and add billing access.
CUSTOMER
ممتاز، نأكد التجديد للربع الثالث.
✦Summary readyShared to #sales-floor
Renewal confirmed for Q3. Keep 12 business numbers and add billing dashboard access.
2 speakers2 action itemsSearchable transcript
Put the next action where the team already works.
Per-speaker transcripts, summaries, and action items keep important customer context close to the people responsible for what happens next.
✓
ASSIGNED ACTIONUpdate CRM seats and billing access
Noor A.- Per-speaker diarization
- Mixed-language auto-detection
- Cowork summaries and action items
Connected by design
Keep customer and conversation context moving.
Connect TalkChief with your CRM, help desk, and scoped workflows through supported integrations, APIs, and webhooks.
TalkChiefConversation hubPipedriveHubSpotZohomonday.comShopifyMicrosoft TeamsVtiger
Global number availability
Global calling, with deeper connectivity across the GCC.
TalkChief documents number availability across 90+ countries, backed by direct KSA and GCC connectivity, provider partnerships in Israel, and broad US coverage. Availability depends on country, number type, documentation, permitted use, provider delivery, and regulation.
SAUDI ARABIA + GCCDIRECT CONNECTIVITY
Connected across the Gulf.
Review direct KSA and GCC connectivity, destination calling, number availability, documentation, and the provider path as separate buying decisions.
Explore GCC voice coverageISRAELLOCAL PROVIDERS
Provider partnerships in Israel.
Understand Israel calling, provider relationships, number eligibility, documentation, routing, and operational ownership before deployment.
Explore Israel business callingUNITED STATESLOCAL REACH
Broad reach across the US.
Plan US and international destination calling, eligible number types, caller identity, routing, and availability within one operating model.
Plan international calling90+
Number availability across 90+ countries, qualified for your deployment.Availability depends on country, number type, documentation, permitted use, provider delivery, and regulation.
Review number availability Plans from $8 per member
Plans that scale with your team.
Start with essential business calling, add interactive analytics as you grow, and bring Cowork plus real-time operations together on Professional.
Business calling and core reports
Interactive dashboards and advanced routing
Cowork, real-time visibility, and coaching
Tailored volume, reporting, retention, and onboarding
FAQ
Unified communications FAQs.
What is a unified communications platform?
A unified communications platform brings team messaging, meetings, business phone, and related workflows into one connected experience. TalkChief also connects contact center operations, analytics, and multilingual AI.
Can TalkChief combine team collaboration and business calling?
Yes. TalkChief Cowork combines channels, direct messages, presence, meetings, and business calling in one workspace. Cowork availability depends on the selected plan.
Does TalkChief transcribe calls in Arabic and Hebrew?
Yes. The AI Transcription API produces diarized per-speaker transcripts and auto-detects Arabic, Hebrew, and English — including calls that switch language mid-sentence.
How much does AI call transcription cost per minute?
$0.025 per minute with a one-minute minimum, then prorated per second. Delivered transcripts are billed; failed jobs are not.
Can I get a local phone number in Saudi Arabia or the UAE?
TalkChief provides local business numbers across KSA, the GCC, and more than 90 markets, subject to local availability and regulatory requirements.
Which TalkChief plans include communications analytics?
Calls and financial reports start on Essential. Interactive dashboards are included on Growth, while Professional adds a real-time calls dashboard.
Can TalkChief connect with our CRM and internal tools?
Yes. TalkChief supports CRM and help-desk integrations, plus Click-to-Call, CDR webhooks, and an OpenAPI specification for custom workflows.
One connected customer journey
Keep every customer conversation connected from first hello to next action.
TalkChief brings customer calls, contact-center work, team collaboration, and AI-assisted follow-up into one clear flow, so context stays with the people responsible for what happens next.
- 01A customer reaches your business
A customer calls your business or starts from a connected workflow. TalkChief can guide the conversation through your configured hours, menus, teams, and queues.
- 02The right team handles the conversation
Business Phone and Contact Center bring calling, transfers, queue work, supervision, and call records together for the people serving the customer.
- 03Cowork keeps everyone in context
Messages, presence, meetings, and calls stay close to the customer conversation, making it easier for teammates to collaborate without losing the story.
- 04Follow-up becomes an owned action
Analytics, call records, multilingual AI transcription, and reviewed summaries can help the team capture what happened and move the next action forward.
Available where your team worksNative TalkChief apps are available for Windows, macOS, iOS, and Android, alongside the browser workspace. Emergency calling and standalone SIP trunking are not part of the service, so those needs should be handled separately.