Business phone feature

Change call routing according to time and schedule.

Use time conditions to connect callers with the team or destination appropriate to the current operating window.

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Time-Based Routing workflow visual
Time-Based Routing Time policy. Step one: Choose the authoritative timezone. Define which timezone and calendar control each routing condition. Step two: Configure each time branch. Set open, closed, weekend, holiday, and exception outcomes as required. Step three: Test boundary conditions. Verify calls just before and after changes, including daylight-saving and overnight periods. Why it matters: Apply time conditions. Use supported days, hours, and timezones as decision points inside a call flow.
Business use cases

Make routing reflect when teams can actually answer.

Bring time-based routing into the same connected experience as your business calls, customer conversations, and team collaboration.

Apply time conditions

Use supported days, hours, and timezones as decision points inside a call flow.

Create alternate coverage

Send calls to another team, message, voicemail, or approved destination outside the primary window.

Support multi-region operations

Design handoffs between teams where operating schedules overlap or follow one another.

How it works

Build routing that changes predictably with the clock.

See how time-based routing moves from setup to everyday use inside TalkChief.

  1. Step 1

    Choose the authoritative timezone

    Define which timezone and calendar control each routing condition.

  2. Step 2

    Configure each time branch

    Set open, closed, weekend, holiday, and exception outcomes as required.

  3. Step 3

    Test boundary conditions

    Verify calls just before and after changes, including daylight-saving and overnight periods.

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Questions, answered

Time-Based Routing FAQs

Can calls route differently at night or on weekends?
Yes. Time-based conditions can select an alternate route for closed hours, weekends, or other configured periods.
Which timezone controls time-based routing?
The relevant account or flow timezone must be configured deliberately. Test it when teams or callers span multiple regions.
Is Time-Based Routing available on every TalkChief account?
Correct behavior depends on timezone, daylight-saving, holiday, and exception configuration. Cross-region routing may create additional call charges.