Business phone feature

Handle another call without ending the first conversation.

Use hold and supported secondary-call controls when a live business conversation requires another participant or a separate call.

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Parallel Calls workflow visual
Parallel Calls Call capacity. Step one: Hold the current conversation. Tell the participant what is happening and use the supported hold control. Step two: Start the second call. Call the colleague or destination needed for the next step. Step three: Choose the outcome. Return to the first call, complete a transfer, or create a conference where supported. Why it matters: Place a call on hold. Keep the current conversation available while starting or answering another eligible call.
Business use cases

Give complex live conversations a more flexible call flow.

Bring parallel calls into the same connected experience as your business calls, customer conversations, and team collaboration.

Place a call on hold

Keep the current conversation available while starting or answering another eligible call.

Consult another person

Reach a colleague or destination before returning, transferring, or conferencing as appropriate.

Maintain call control

Use supported call states to avoid unnecessarily ending the original interaction.

How it works

Coordinate two call legs with deliberate state changes.

See how parallel calls moves from setup to everyday use inside TalkChief.

  1. Step 1

    Hold the current conversation

    Tell the participant what is happening and use the supported hold control.

  2. Step 2

    Start the second call

    Call the colleague or destination needed for the next step.

  3. Step 3

    Choose the outcome

    Return to the first call, complete a transfer, or create a conference where supported.

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More from TalkChief

Explore related capabilities that bring calling, customer service, and teamwork together.

Business phone

Call Conferencing

Bring multiple participants into a business phone conversation with TalkChief call conferencing and connected team collaboration.

Explore Call Conferencing →Business phone

Warm Transfer

Speak with a colleague before completing an eligible TalkChief call transfer so context can move with the customer conversation.

Explore Warm Transfer →Contact center

Unlimited Concurrent Calls

Support multiple simultaneous TalkChief calls on configured business numbers without the single-line limits of a traditional phone line.

Explore Unlimited Concurrent Calls →Business phone

Explore the TalkChief business phone system

See how numbers, routing, apps, contact-center tools, and analytics work together.

Explore →Business calling

Bring every business call into one platform

Connect numbers, teams, devices, and customer conversations with TalkChief.

Explore →
View all TalkChief features
Questions, answered

Parallel Calls FAQs

Are parallel calls the same as a conference?
No. Parallel call handling can keep one call on hold while another is active. Conferencing connects multiple participants into one shared conversation.
Can desk phones handle parallel calls?
Compatible IP phones may support multiple call appearances, but behavior depends on the device, buttons, firmware, and TalkChief configuration.
Is Parallel Calls available on every TalkChief account?
Parallel call behavior depends on client, endpoint, plan, concurrent-call capacity, and destination. Train users before relying on it in customer workflows.