Contact center feature

Coach agents privately during live customer calls.

Give authorized supervisors a discreet way to guide an agent when a live conversation needs support.

Call Whispering Supervision. Step one: Identify the active call. An authorized supervisor selects an eligible conversation from the live operational view. Step two: Enter whisper mode. The supervisor provides concise guidance through the supported private coaching channel. Step three: Follow up after the call. Use the interaction as context for feedback, training, or process changes. Why it matters: Support live conversations. Offer guidance while the agent still has the customer on the line. Contact names and avatars shown are illustrative.

Business use cases

Put timely coaching inside the moment it can help.

Bring call whispering into the same connected experience as your business calls, customer conversations, and team collaboration.

Support live conversations

Offer guidance while the agent still has the customer on the line.

Keep coaching private

Use the supported whisper mode so guidance is directed to the agent rather than the caller.

Develop team capability

Combine live coaching with later review and structured training.

How it works

A focused workflow for in-call guidance.

See how call whispering moves from setup to everyday use inside TalkChief.

Step 1
Identify the active call
An authorized supervisor selects an eligible conversation from the live operational view.
Step 2
Enter whisper mode
The supervisor provides concise guidance through the supported private coaching channel.
Step 3
Follow up after the call
Use the interaction as context for feedback, training, or process changes.

Book a demo →View pricing

Call Monitoring

Let authorized supervisors monitor active TalkChief calls for quality review, coaching, and operational support.

Explore Call Monitoring →Contact center

Team Supervisors

Assign TalkChief team supervisors and give authorized managers access to the live, coaching, reporting, and administrative views their role requires.

Explore Team Supervisors →Contact center

Call Recording

Record eligible business calls in TalkChief for quality review, coaching, documentation, and approved compliance workflows.

Explore Call Recording →Contact center

Explore the TalkChief contact center

Connect queues, routing, supervision, reporting, and team workflows in one place.

Explore →Middle East teams

Run customer conversations across the Middle East

Bring regional voice connectivity, multilingual teams, and customer service workflows together.

Explore →

View all TalkChief features

Questions, answered

Call Whispering FAQs

Can the customer hear a call whisper?

Call whispering is designed so the supervisor’s guidance is heard by the agent, not the external caller, when the supported mode is used correctly.

Is call whispering the same as call monitoring?

No. Monitoring lets an authorized supervisor listen, while whispering adds a private coaching channel to the agent. Available modes depend on configuration.

Is Call Whispering available on every TalkChief account?

Whispering requires supported call flows and supervisor permissions. Monitoring and coaching laws or notice requirements vary by jurisdiction.