Team Supervisors

Empower your Supervisors with tools and features designed to serve call centers, like agents performance monitoring, access to dashboards and reports.

Optimise and improve your agents performance by providing your Supervisors with powerful tools such as live calls dashboards and monitoring. This will give them the ability to provide coaching and feedback.

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Empower your Supervisors

Monitoring and Guidance

Give your Supervisors the ability and power to monitor agents activities in real time, enabling them to give feedback and coaching. This helps your organisation detect performance issues, leading to establishing standards and processes.

Reports and insights

With TalkChief your Supervisors will have access to real time insights, enabling you to access your team performance, detect bottlenecks, improve processes, and improve where needed. Optimise your key metrics like first reply resolution, average handling times and other.

Quality Assurance

Make sure your agents are working based on organisation standards and policies. Your Supervisors can review recordings, helping them to detect where coaching and guidance is needed to make sure all agents are providing the same level of quality and best customer experience.

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