Analytics feature

Find out why customers call, and which problems stay unresolved.

Deep Insights turns individual transcripts into a picture of your business, so you can see which problems drive unresolved calls and churn risk.

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Deep Insights Dashboard workflow visual

Deep Insights Dashboard Decision view. Step one: Open Deep Insights. Go to Insights > Dashboards and select the Deep Insights tab, next to AI insights. Step two: Find the costly issues. Look for issues with a wide Not resolved or Escalated band: a process fix or help article there saves the most calls. Step three: Call back repeat callers. A caller with several calls on one issue is a customer to call back first. Why it matters: Issue → product → outcome. See the most frequent issues, the product each was about and how the calls ended: resolved, not resolved, unclear or escalated.

Business use cases

Fix the problems behind your call volume.

Bring deep insights dashboard into the same connected experience as your business calls, customer conversations, and team collaboration.

Issue → product → outcome

See the most frequent issues, the product each was about and how the calls ended: resolved, not resolved, unclear or escalated.

Competitors and churn risk

See which competitors customers mention and what share of those calls carry churn risk, with the customer’s original wording.

Repeat callers

See the customers who keep calling back and the issues they called about, shown as Caller #1, Caller #2 without their numbers.

How it works

Start with outcomes, then follow up.

See how deep insights dashboard moves from setup to everyday use inside TalkChief.

Step 1
Open Deep Insights
Go to Insights > Dashboards and select the Deep Insights tab, next to AI insights.
Step 2
Find the costly issues
Look for issues with a wide Not resolved or Escalated band: a process fix or help article there saves the most calls.
Step 3
Call back repeat callers
A caller with several calls on one issue is a customer to call back first.

Book a demo →View pricing

AI Insights Dashboard

Track customer sentiment, resolution, escalations and why customers call, with team and member scorecards and charts that explain themselves.

Explore AI Insights Dashboard →Cowork + AI

AI Escalations

TalkChief flags transcribed calls that need a supervisor, with severity, reasons and the exact line, plus your own escalation rules and team alerts.

Explore AI Escalations →Analytics

Call Center Analytics

Analyze call volume, answer patterns, talk time, agent activity, and queue performance in TalkChief call center dashboards.

Explore Call Center Analytics →Contact center

See analytics alongside every conversation

Connect reporting with routing, supervision, call records, and team performance.

Explore →All features

Explore every TalkChief capability

Discover business phone, contact-center, productivity, analytics, and Cowork features.

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View all TalkChief features

Questions, answered

Deep Insights Dashboard FAQs

Does Deep Insights cost extra?

No. It is included with AI transcription at no extra cost.

Does it work across languages?

Yes. The same issue said in different words or in another language is grouped under one English label, so trends add up across Arabic, Hebrew, English and the other supported languages.

Are customer phone numbers shown?

No. Repeat callers appear only as Caller #1, Caller #2 and so on; their numbers are never shown.

Is Deep Insights Dashboard available on every TalkChief account?

Deep Insights is included with AI transcription (the AI Call Intelligence add-on on the Growth and Professional plans) at no extra cost. Admins see the whole company, supervisors only their own teams, and agents don’t see the tab. Topics are picked out for calls with at least 30 seconds of audio and four turns of conversation. Results are generated automatically; review the calls before acting.