Analytics feature

See how every team and member is really doing.

The AI insights dashboard turns analyzed calls into trends: how customers feel, which calls get resolved, why customers call and where escalations come from.

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AI Insights Dashboard workflow visual
AI Insights Dashboard Decision view. Step one: Open AI insights. Go to Insights > Dashboards and select the AI insights tab. Step two: Filter. Choose a date range and optionally a team and a member. Step three: Act on the pattern. Use When problems happen to plan staffing, and open the transcripts behind a trend before acting. Why it matters: Key numbers. Calls analyzed, customer sentiment, resolution rate, escalation rate, complaint rate and churn-risk calls, compared with the previous period where earlier data exists.
Business use cases

Coach and staff from what happens on calls, not guesswork.

Bring ai insights dashboard into the same connected experience as your business calls, customer conversations, and team collaboration.

Key numbers

Calls analyzed, customer sentiment, resolution rate, escalation rate, complaint rate and churn-risk calls, compared with the previous period where earlier data exists.

Charts that explain themselves

Every chart has an info button with what it shows, the business question it answers and how to use it.

Team and member scorecards

Compare sentiment, resolution, escalations, member tone and talk share across teams and members.

How it works

From trend to the calls behind it.

See how ai insights dashboard moves from setup to everyday use inside TalkChief.

  1. Step 1

    Open AI insights

    Go to Insights > Dashboards and select the AI insights tab.

  2. Step 2

    Filter

    Choose a date range and optionally a team and a member.

  3. Step 3

    Act on the pattern

    Use When problems happen to plan staffing, and open the transcripts behind a trend before acting.

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Questions, answered

AI Insights Dashboard FAQs

Which charts are included?
Customer sentiment over time, escalations over time, why customers call, resolution by reason, escalation reasons and when problems happen by weekday and hour.
Who can see the dashboard?
Admins see the whole company and supervisors see their own teams. Agents do not see it.
Is AI Insights Dashboard available on every TalkChief account?
AI insights need AI transcription (the AI Call Intelligence add-on on the Growth and Professional plans). Admins see the whole company and supervisors see their own teams. AI insights are generated automatically; use them to decide which calls to review, not as the only basis for performance decisions.