Queue management

Handle your incoming calls with optimised queue management offered from TalkChief cloud based telephony system. It helps you prioritise and manage incoming calls, waiting rooms, and enhancing customer service.

Queue management feature enables your agents to monitor the queue, prioritise and direct incoming calls accordingly, leading them to improved processes to reduce waiting or handling time.

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Optimise and manage your incoming calls

Real time monitoring

Queue management enables your agents and Supervisors to monitor the queue status, number of callers in queue, waiting and handling time, and gives them ability to make decisions accordingly.