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There is no doubt that data has become the most important factor in the last ten years at least over all industries.
But is having data enough? Definitely not, the power has changed from having data into how to use and utilize this data.
What does data look like in VoIP?
Over the last decade, organizations used to handle VoIP data as operational data, like costs of calls, maintenance, and hardware costs.
However, data can be used in other forms, like efficiency data and key success indicators (KPI’S).
Efficiency Data
What if you can get data that helps you in resource management? Heat-maps are a good example. If your VoIP platform provides a heat-map of call activities, this will definitely help you decide how many agents you need, on which days and time. This will definitely help you optimize your cost.
TalkChief Heat-map is a great example.
Another type of Efficiency data would be Cost per agent, and Cost per team, for example, TalkChief provides the Cost per agent widget, which gives you a clear indicator of how efficient are your agents, combining these numbers with closed deals for example.
KPI’s
Another form of useful data is KPI’s. Let’s take Call center teams as an example. The best way to evaluate any call center team, will be taken calls, missed calls, client waiting time on the queue, and others.
Some VoIP platforms, like TalkChief, do provide this ability, where you can create the Queue for any team, configure the KPIs as you want, and voila! You start using it:
Conclusion
Gathering the data is not the challenge anymore, providing the right data to users is what matters, and it takes years of experience, researching and studying cases to be able to define this data.
TalkChief Insights and Dashboards
To further improve your day to day operations, allow TalkChief to help you. Whether you need a communication solution for sales purposes, talk to remote team members, for non-profit organizations or startups, provide customer support to your clients, or run your call center, TalkChief can help you.
Get started with TalkChief for absolutely free today!