3. Purposes

The table below indicates the different purposes Personal Data may be processed for, as well as their different categories, the legal basis the processing is based on, their recipients* and applicable retention period.

Purpose Personal Data collected Legal basis Recipients Retention
Account creation and management - Name, surname - Performance of an - Desk
Management of Your access and use of the services - Email address and phone number
- ID, username, and
agreement (To provide You with the service You requested). - Freshdesk
- Front
Duration of use of the Services
- Name, surname - Email address and phone number- ID, username, and encrypted password - Legitimate interest (To ensure Our websites/apps remain secure, to protect them against fraud). - HelpScout
- HubSpot
- Intercom
- Pipedrive
- Salesforce
- Slack
- Zapier
- Zendesk
- Zoho
- Any other
Duration of use of the Services
CRMs/Helpdesks that we may collborate with
Management of numbers and processing of calls
To be able to perform inbound and outbound calls
- Phone number(s)
- Call / user identifier(s)
To be able to perform inbound and outbound calls
- Performance of an agreement (To provide You with the service You requested). - Amazon Web Services
- Intercom
- Zendesk
- Salesforce
- Pusher
Duration of
use of the
Services
Storage of recordings - Call recording
- Call
- Call recording- Call - Amazon Web Services Duration of
use of the
To be able to access Your call recordings in a secure way metadata (duration, origin and destination phone numbers) provide You with the service You requested, possibility to deactivate this feature at all time).
- Legitimate interest (To ensure Our websites/apps remain secure, to protect them against fraud).
- Cloud communication platform
- Telecommunication operators
- Phone number providers
Services
Integration with CRMs and - User name - Performance of an - Amazon Web Services Duration of
Helpdesks
To be able to synchronize data about Your calls in Your CRMs/Helpdesk
- Call metadata (origin and destination phone numbers, duration)
- User notes
agreement(To provide You with the service You requested, only for the integration that You have activated). - Cloud communication platform use of the Services
Management of commercial agreements and billing - Name, surname
- Email address and phone number
- Billing history
- Performance of an agreement (To provide You with the service You requested).
- Legitimate interest (To beable to claim payment of outstanding invoices).
- Amazon Web Services
- Payment gateway- Salesforce- DocuSign
5 Years
Creation of a client / prospect data base
Newsletter and commercial communications subscription
- Consent: To send You direct marketing communications.
- Legal grounds: To keep Your details on a suppression list if You have asked Us not to send You any direct marketing anymore.
- Performance of an agreement (To provide You with the service You requested).
- Legitimate interest (To ensure Our websites/apps remain secure, to protect them
- Amazon Web Services
- Salesforce
- Pardot
3 years from the last contact / exchange with the data subject / the end of the relationship
To generate statistics on Your experience of the Services and collect Your opinion on the Service - Name
- Phone Conversation- Browsing
- Legitimate interest (To understand how You use the Services and to improve them). - Amazon Web Services- Segment
- SatisMeter
- Google Analytics and Tag Manager
- BI tools
-Product analytics tools
6 months
Storage of Your client’s / end users’ Personal Data
During and for the purpose of Your use of the Services, You may have to keep record of Your client’s / end users’ personal Data on our servers. Conversely, We may have to keep such records for the purpose of providing our Services to You.
- Name
- Date of birth
- Citizenship
- Post address
- Email address
- Bank details
- Any other relevant Personal Data You may need to store for the purpose of providing Your services
Performance of an agreement (To provide You with the service You requested) - Salesforce- Any other CRMs/Helpdesks that we may collaborate with Duration of
use of the
Services
Identification of the cookie Purpose Nature
Google Ad Service Retargeting ads Retargeting ads
Google Analytics Use of the Site Performance
Google Tag Manager Use of the Site Performance
Intercom, HelpCrunch Live chat Functionality
Automizy Retargeting emails Marketing
Wistia, Youtube Use of Our Videos Performance
Zarget, Hotjar A/B testing Performance
Facebook Retargeting ads Advertising
Amplitude Use of the Site Performance
Stripe Payment Fraud detection

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Our Site and Services may include links to and from the websites of Our partners, advertisers and affiliates. If You follow a link to any of these websites, please note that these companies have their own privacy policies and that TalkChief is not responsible or liable for any use of Personal Data by such third parties. We recommend that You check their policies before You visit these websites.

11. Your rights and choices

When You choose to provide Personal Data, You expressly consent to the collection and use thereof, in accordance with the provisions of this Privacy Policy and applicable laws and regulations.

Any data subject shall have the following rights:

  • To access and obtain a copy of Personal Data that we process;
  • To rectify the Personal Data if inaccurate or outdated and/or supplement them if incomplete;5
  • To object to the processing of Personal Data that is based on legitimate interests;
  • To erase Personal Data and to be forgotten;
  • To withdraw their consent, at any time, to any processing of their Personal Data that is solely based on their consent (for they may object to receiving Our marketing emails at any time by clicking on the "unsubscribe" link in any email or communication we send them);
  • To file a complaint before a supervisory data protection authority;
  • To portability: they have the right to move, copy or transmit Personal Data relating to them;
  • To restrict or limit the processing of Personal Data;
  • To set guidelines to organize the use of Personal Data after their death.
  • To exercise any of the above rights of if You have questions regarding this Privacy Policy or about the security measures we implement, please contact Us by email at [email protected]